Rules for Stifling Initiative and Creating Mediocre
1. Regard any new idea with suspicion;
2. Insist that colleagues obtain your approval to act;
3. Ask individuals to challenge and criticise each others’ ideas and proposals
4. Express your criticism freely and withhold your praise;
5. Treat problems as a sign of failure;
6. Control everything carefully and count everything that can be counted;
7. Make decisions in secret or spring them on people unexpectedly;
8. Make sure that any request for information is fully justified and that information isn’t distributed too freely;
9. Above all, never forget that you know everything important.
The Change Masters
Rosabeth Moss Kanter
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