We need to lead by example, to get rid of the fear and to work hard to continue to build brilliant. Building brilliant is all about creativity, imagination and talent. It is all about experiments, pilots and trying things out to see if they work. Above all we must
- keep calm;
- go on offensive.
- engage and involve everyone;
- move all our energy and effort to the front line;
- experiment and try things out;
- make things up as we go along;
- get some things wrong;
- get some things right;
- cry a little; and
- laugh a lot.