Monday, 8 June 2009


I received this wonderful news from my colleague Jenny Marshall from our Performance Management and Information team...

"Dear Chris, Its official, the award of the Customer Service Excellence Standard is continued. The assessor states that 'following the assessment, Education Leeds was found to have a deep understanding and commitment to Customer Service Excellence. This commitment was found from senior Management levels through to operation and front line staff. I would like to take this opportunity to thank those people involved in the overall assessment process. It has been a pleasure meeting with your team and having the opportunity to see your service in action.' Jenny"

This is a really outstanding achievement and shows real progress from last year. I am delighted that those colleagues who were involved did such a great job and once again demonstrated our commitment to continuously improving all aspects of our work.

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