Sunday, 3 October 2010


I attended the Leadership Challenge Event 2010 this morning...

It was an interesting morning and the real highlight was being able to listen to Chris Pilling, Head of Direct Banking at HSBC, who was First Direct's chief executive before he took over a new role at parent company HSBC as head of direct banking in a move to beef up their telephone and online services. Chris Pilling is still in charge of Leeds-based First Direct, but he also has responsibility for all of HSBC UK's internet and telephone banking. Chris' energy, passion, commitment and leadership style has had a powerful impact at First Direct and now HSBC. His approach focuses on developing a culture which empowers, engages and gives ownership to his team and also draws on intelligence and performance management to drive world class outcomes. Now where have I heard that before!

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