Friday, 15 May 2009

I also met up with Bob Mandy...

Bob is our assessor for the 'Customer Excellence Standard' assessment which has been carried out this week. As I explained to Bob we are using the 'Customer Excellence Standard', alongside other tools like 'Investors in People' and 'Best Companies', to help us continue to improve and develop everything we do. The very positive feedback we get is great but we also want to know where we can do better.

I am really grateful to the group of colleagues who have been managing this for us. Let's hope that we get some good news about the re-assessment following this visit which involved talking to colleagues, visiting our bases and visiting schools.

Watch this space!

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