Tuesday, 26 January 2010

I attended the Corporate Leadership Team Away-day today which focused on 'Delivering Efficient Corporate and Transactional Services (DECATS)'...

The workshop was run by PricewaterhouseCoopers colleagues who talked through the transformational approach which focuses on:
  • Where do we want to be?
  • What do we need to do better?
  • What do we want to achieve?
  • How do we manage this?
  • Where do we find the resources?
  • How do we win hearts and minds?

The key drivers for change are:

'The Perfect Storm'

  • financial pressures building;
  • grant income reducing;
  • increasing demand for services;
  • one off factors like the recession, local government pensions and elections.

The Modernisation Agenda

  • customer service excellence;
  • focus on improving outcomes;
  • focus on effeciency and effectiveness.

These are challenging times and we need to see that there are opportunities for us to continue to build on what we have achieved.


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