Tuesday, 8 January 2008

My colleague Jenny Marshall sent me this e-mail about the work that is happening around achieving Chartermark...

"Dear Chris, As you know we are building on the success of all the 9 teams who have been awarded Charter Mark standard by applying for it corporately. We are applying under the new criteria and hopefully will be one of the first organisations to be awarded this standard which is so new it still hasn't been given a name.

There are 5 criteria - customer Insight, the culture of the organisation , information and access, delivery and timeliness and quality of service. We need to ensure that all Education Leeds employees buy into providing excellent customer led service which all our customers, schools, pupils, families, and the community, deserve. It will be fantastic if we can gain this prestigious award but even better will be the ethos and improvements that come with its implementation.

We have our preassessment in late February and we are working hard to prove to the assessor that we are provide a proactive and excellent service using many examples of good practice throughout the company so that we can progress to full assessment around Easter time.

I know that you have always championed our Charter Mark submissions and hope that you will once more champion and lead us to continually improving our services for our customers. Jenny"

I hope that everyone will support Jenny and her colleagues as we work on this important recognition and celebration of our work here in Leeds.

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