Saturday, 17 March 2007

They say that strong, dynamic and proactive communication lies at the heart of an effective organisation...

We have a brilliant, talented, gorgeous and wonderful Communications Team here at Education Leeds but we all need to keep looking at how we communicate and engage our partners, schools and young people. Interestingly, I am told that only 7% of the messages we receive are the things we say. The other 93% is wrapped up in our body language, our tone of voice and our expressions.

In a people organisation like ours we need to understand and practice the 93% rule. Here are a few practical tips you might like to consider:
¨ Smile;
¨ Listen and pay attention;
¨ Don’t interrupt or dismiss concerns;
¨ Use names;
¨ Focus and concentrate;
¨ Encourage;
¨ Give genuine praise;
¨ Take a personal interest;
¨ Spend time;
¨ Learn.


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